Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday through Friday and exclude weekends and recognized holidays.
Processing times may be extended during product launches, sales, holidays, periods of high order volume, severe weather, or other circumstances outside our control.
An order confirmation email does not mean that the order has shipped. A separate shipping confirmation email will be sent once the order has been prepared for shipment.
Shipping Rates and Delivery Estimates
Shipping rates are calculated and displayed at checkout unless a free-shipping promotion is available.
Estimated delivery times shown during checkout are provided by the shipping carrier and begin after the order has been processed and accepted by the carrier. Delivery estimates are not guaranteed.
Carrier delays, weather conditions, customs inspections, regional disruptions, incorrect addresses, and other circumstances outside our control may affect delivery times.
Tracking Information
Once an order ships, tracking information will be sent to the email address or phone number entered during checkout.
Tracking information may take up to 24–72 hours to update after the shipping confirmation is sent.
Customers are responsible for monitoring their tracking information and making arrangements to receive their packages.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including:
- Full recipient name
- Street address
- Apartment, suite, or unit number
- City, province, state, or region
- Postal or ZIP code
- Country
- Valid email address and phone number
We are not responsible for orders delayed, returned, lost, or delivered incorrectly because of incomplete or inaccurate information provided by the customer.
Address changes are not guaranteed after an order has been submitted. Once an order has entered processing or has been shipped, the address cannot be changed.
Any additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Returned-to-Sender Packages
Packages may be returned to the sender because of:
- An incorrect or incomplete address
- An unclaimed package
- Refused delivery
- Failed delivery attempts
- Unpaid customs charges
- Carrier restrictions
Customers may be required to pay a new shipping fee before a returned order can be shipped again.
Original shipping charges are non-refundable. If a refund is approved for a returned package, any original shipping fees, return fees, customs charges, and carrier fees may be deducted from the refund.
Lost, Stolen, or Missing Packages
Once a package has been transferred to the shipping carrier, responsibility for transportation and delivery is handled by the carrier.
We are not responsible for packages that are lost, stolen, misplaced, or delivered to an incorrect location after the carrier marks the shipment as delivered.
Customers should first:
- Confirm that the shipping address entered at checkout was correct.
- Check around the delivery location, mailbox, parcel locker, front desk, and neighboring properties.
- Contact the shipping carrier directly.
- Allow at least 2 business days after a delivery scan, as some packages may be marked delivered before they physically arrive.
Any lost-package investigation, replacement, refund, or store credit is subject to review and is not guaranteed.
Damaged Packages
Customers must report items that arrive damaged within 3 days of delivery.
The report must include:
- The order number
- Clear photos of the damaged item
- Photos of the shipping box or mailer
- Photos of the shipping label
- A brief description of the damage
Packaging and damaged products must be retained while the claim is being reviewed.
Damage claims submitted without sufficient evidence or after the reporting window may be denied.
Missing or Incorrect Items
Missing or incorrect items must be reported within 3 days of delivery.
Customers should provide the order number, photos of everything received, and photos of the original packaging and shipping label.
Claims are reviewed individually. A replacement, refund, or store credit will only be issued after the claim has been approved.
Shipping Protection
When optional shipping protection is offered at checkout, coverage and claim decisions are subject to the terms of the protection provider.
Customers who decline shipping protection may not be eligible for reimbursement or replacement for packages that are lost, stolen, damaged, or marked as delivered.
Delivery Refusal
Refusing a delivery does not automatically qualify an order for a full refund.
Any shipping charges, return-to-sender fees, customs charges, handling fees, and other carrier expenses may be deducted from an approved refund.
International Shipping
International customers are responsible for all customs duties, import taxes, brokerage charges, handling fees, and other costs imposed by the destination country.
These charges are not included in the product price or shipping charge unless clearly stated at checkout.
We are not responsible for delays caused by customs authorities.
Orders returned because duties or taxes were unpaid may be subject to deductions for original shipping costs, return shipping costs, customs charges, and carrier fees. International shipping charges are non-refundable.
Shipping Restrictions
Certain products may not be available for shipment to every location because of carrier limitations, local laws, import regulations, or other restrictions.
We reserve the right to cancel and refund orders that cannot legally or reasonably be shipped to the address provided.
Order Changes and Cancellations
Orders begin processing shortly after they are placed. Requests to modify or cancel an order are not guaranteed.
Once an order has been processed or shipped, it cannot be changed or canceled.
Multiple Shipments
Orders containing multiple items may be shipped separately. Separate tracking numbers may be provided for each shipment.
Receiving only part of an order does not necessarily mean that an item is missing.
Delays Beyond Our Control
We are not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including:
- Carrier disruptions
- Severe weather
- Natural disasters
- Labor disputes
- Government actions
- Customs delays
- Transportation interruptions
- Public emergencies
- Incorrect customer information
- High seasonal shipping volume
A shipping delay alone does not automatically qualify an order for cancellation, replacement, or refund.
Policy Updates
This Shipping Policy may be changed at any time. The version published on the website at the time of purchase will apply to the order.
By placing an order, the customer confirms that they have reviewed and accepted this Shipping Policy.